Troubleshooting Tips

Is your browser running slow? 

Clear the cache.

Why does this work? Cache files help site access run more smoothly and speedily. When program developers make updates to program files and your browser has cached the outdated file, your browser is going to keep serving the old, cached version of the file. This is when you may encounter browser errors like “run time” error, buttons missing on the page, unable to save, etc.

Select the browser below for instructions on how to clear cache:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Microsoft Edge
• Opera

Is your browser locked up or unresponsive? 

Restart it.

1. Close the browser tabs by selecting the “X” beside each tab.
2. Close the browser by selecting the “X” in the upper right corner of the browser window.
3. Wait 10 seconds.
4. Open the browser again. 

Is your computer running slow or unresponsive? 

Restart it.

Why does it work? Your computer works hard all day. At the end of the day, how many tabs are you closing out? How many tabs do you close during the day? You closed them BUT there are still crumbs of work left behind that are dragging down the system. When you reboot your computer, every single program and process ends as the power leaves your computer during the restart process. Once your computer starts back up, you have a clean slate of sorts and, more often than not, a faster, better working computer. 

Three ways to restart your computer:

1. Select the windows icon in the lower left corner of the screen.  Select the power icon.  Select "Restart".
2. Press Ctrl + Atl + Del on the keyboard. A screen containing several options will appear.  Select the power icon in the lower right corner of the screen.  Select "Restart".  
3. If the computer is frozen or unresponsive: Perform a hardware reboot by pressing and holding the power button until the computer powers down.  Wait 30 seconds, then press the power button to turn your computer back on.  NOTE: Only use this method if your computer is frozen or unresponsive.  

·  By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-up blocked 

You can also decide to allow pop-ups. How to allow pop-ups in Chrome.

One of the many benefits of the Canvas Online School is the ability to integrate with Google for Education services including Google Drive.  The Google Drive service must be re-registered periodically in order to access Google Drive, Google documents, and teacher assignments.  

Please re-register the Google Drive service in your student Canvas account by following the steps below:

1. In the student account, click on the menu item labeled “Account” and choose “Settings”

2. Scroll down to see the section titled “Web Services” and look under “Registered Services” where you will find "Google Drive":

3. Hover over the "Google Drive" link showing your student GCA email address and then select the red “x” from the pop up box.

4. After selecting on the red “x” you will see a message asking, “Are you sure you want to unregister this service?”.  Select “OK”.

5. After unregistering the service, Google Drive will appear under the “Other Services” column.  Under "Other Services", select “Google Drive”.

6. Authorize Google Drive Access in the pop-up box by selecting "Authorize Google Drive Access".

7. A new browser tab will open asking you to choose the account to associate with Google.  Use the student G-Suite GCA credentials. (Example: student999999@georgiacyber.org)

8. Select “Allow” to allow Canvas to access your Google account.

You have now completed the re-registration of your student Google Drive Canvas integration and can access Google Drive, Google documents, and teacher assignments.