- GCA-loaner Computer or Hardware Issues
- GCA Programs, Accounts, Applications, or Software Issues
- All Issues
- My computer didn’t come with a mouse, headset, or charging cord.
- The charging cord is not working.
- The keyboard or mouse is not working.
- My computer will not turn on or my screen is not working.
After checking all the packaging contained in the box that your school-loaner computer was shipped in, if you are missing the computer mouse, headset, or charging cord: Contact SCA at 404-334-4790 ext.8
- I can't login my Google account.
- I can't login to Clever.
- I can't login to Canvas.
- I can't login to Infinite Campus
- I can't access live Jigsaw sessions
- I can't access a program from my Clever dashboard.
- I can't access an assignment that's in an application on my Clever dashboard.
- I can't access an assignment in Canvas.
If you need help creating or accessing your Infinite Campus account: Contact your Family Engagement Liaison. For a password reset on an existing Infinite Campus account: Complete the survey.
|Issue||Family Engagement Liaison||SCA 404-334-4790 ext.8||Content Teacher|
|Missing hardware in shipment||No||Yes||No|
|Non-working charging cord at any time||No||Yes||No|
|Non-working keyboard, mouse, or screen at any time.||No||Yes||No|
|Any hardware issues with GCA Chromebook||No||Yes||No|
|Login to Google or GCA Chromebook||Yes||No||No|
|Login to Clever||Yes||No||No|
|Login to Infinite Campus||Yes||No||No|
|Access to Jigsaw live sessions||Yes||No||No|
|Programs in Clever||No||No||Yes|
|Course assignments in Clever programs||No||No||Yes|
|Course assignments in Canvas||No||No||Yes|
|Grades in Infinite Campus or Canvas||No||No||Yes|