Technology Support
Need Help?
- GCA-loaner Computer or Hardware Issues
- GCA Programs, Accounts, Applications, or Software Issues
- All Issues
GCA-loaner Computer or Hardware Issues
What hardware issue are you experiencing?
- My computer didn’t come with a mouse, headset, or charging cord.
- The charging cord is not working.
- The keyboard or mouse is not working.
- My computer will not turn on or my screen is not working.
My computer didn’t come with a mouse, headset, or charging cord.
After checking all the packaging contained in the box that your school-loaner computer was shipped in, if you are missing the computer mouse, headset, or charging cord: Contact SCA at 404-334-4790 ext.8
The charging cord is not working.
If the charging cord for your school-loaner computer is not charging your computer or is damaged: Contact SCA at 404-334-4790 ext.8
The keyboard or mouse is not working.
If the keyboard or mouse on your school-loaner computer is not working or is damaged: Contact SCA at 404-334-4790 ext.8
My computer will not turn on or my screen is not working.
If you have fully charged your computer and it will not turn on or if your computer screen is not operational: Contact SCA at 404-334-4790 ext.8
GCA Programs, Accounts, Applications, or Software Issues
What software issue are you experiencing?
- I can't login my Google account.
- I can't login to Clever.
- I can't login to Canvas.
- I can't login to Infinite Campus
- I can't access live Jigsaw sessions
- I can't access a program from my Clever dashboard.
- I can't access an assignment that's in an application on my Clever dashboard.
- I can't access an assignment in Canvas.
I can't login my Google account.
I can't login to Clever.
I can't login to Canvas.
I can't login to Infinite Campus
I can't access live Jigsaw sessions
I can't access a program from my Clever dashboard.
I can't access an assignment that's in an application on my Clever dashboard.
I can't access an assignment in Canvas.
All Issues
Issue | Family Engagement Liaison | SCA 404-334-4790 ext.8 | Content Teacher |
Missing hardware in shipment | No | Yes | No |
Non-working charging cord at any time | No | Yes | No |
Non-working keyboard, mouse, or screen at any time. | No | Yes | No |
Any hardware issues with GCA Chromebook | No | Yes | No |
Login to Google or GCA Chromebook | Yes | No | No |
Login to Clever | Yes | No | No |
Login to Infinite Campus | Yes | No | No |
Access to Jigsaw live sessions | Yes | No | No |
Programs in Clever | No | No | Yes |
Course assignments in Clever programs | No | No | Yes |
Course assignments in Canvas | No | No | Yes |
Grades in Infinite Campus or Canvas | No | No | Yes |