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Families who meet the requirements listed below are eligible to receive either a hot spot or in special circumstances an ISP supplement checks to help off-set the cost of internet service for their student(s).  Select the expand (+) icon on the help topic below for more information.

Hot Spots & Internet Service Provider (ISP) Supplement Program

Families who meet the requirements listed below are eligible to receive either a hot spot or in special circumstances an ISP supplement checks to help off-set the cost of internet service for their student(s).

The requirements for receiving a hot spot or an ISP supplement are:

  1. Family participates in the GCA Online School per requirements.
  2. Family has a Georgia Cyber Academy loaner computer.
  3. Family has completed a family income form after July 1st of the current school year.
  4. Family is compliant in academics, attendance, records and all other GCA requirements.
  5. Family must have a current student address on file. Failure to provide an updated student address with required proof of residence will result in the forfeiture of the hot spot or in the ISP check being voided and the check will not be re-issued.
  6. Family does not have a GCA issued Hot Spot.

If multiple families reside in the same residence, only one family will receive the hot spot or ISP supplement.

ISP checks are only issued if the hot spot provider does not provide internet coverage in the area where the student resides (the student address of record).

If an ISP check is warranted, then it will be mailed twice per school year at the rate of $9.95 per month (per household) for the school year ISP supplement payments are made at the end of January and at the end of June or July and it is the responsibility of the legal guardian to ensure that all information listed in their student’s Infinite Campus account is accurate for mailing purposes. ISP checks are issued to the legal guardian on record.

Eligibility for the ISP supplement begins the first full month after the family receives the loaner computer package. To receive the supplement when issued in January or June/July, the student must be enrolled in the school at the time of supplement processing to be eligible to receive it. Please be aware that if an ISP check is lost, Georgia Cyber Academy does not automatically reissue a check to the family. If a check is not received or is lost in the mail, parents need to notify the Georgia Cyber Academy office within thirty (30) days of checks being mailed to open an inquiry. At the discretion of Georgia Cyber Academy, non-compliant students may have ISP supplements denied. Checks not cashed within ninety (90) days will not be reissued.

Eligibility for the Hot Spot / Internet Supplement Program is based Free and Reduced lunch status.  The Free and Reduced Lunch status eligibility form is available in the Infinite Campus Parent Portal.  Instructions for completing the form can be found on our Internet Assistance page.

GCA T-Mobile Device Student Troubleshooting

Georgia Cyber Academy is partnering with T-Mobile to provide mobile internet connectivity. T-Mobile, takes pride in customer service and strives to meet customer’s needs.

First Time Connecting:

  • Locate the Wi-Fi name (SSID) and Wi-Fi Password on the label inside the back cover of the device. Write these down for use during setup.
  • Ensure the battery and SIM card are inserted:
  • Hold the Power key for 2 seconds until all LED indicators illuminate.
  • Connect your Wi-Fi device to your Mobile Hotspot.
  • On your GCA computer, search for available Wi-Fi networks and select network name (SSID) located inside the back panel of your mobile hotspot.
  • Enter password located inside the back panel, then click OK.

Student Technical Support

Government Team of Experts

This customer support team provides support for troubleshooting student hotspots.

Technical Support:
  • Support Hours: Monday – Friday, 8:30am – 8:30pm Eastern Standard Time
  • Contact via phone:
    • Dial 1-800-937-8997
    • Enter the T-Mobile phone number that is located on the label on the back of your hotspot
    • Please tell the rep you are calling in to troubleshoot your device because it is not working
    • You will then be routed to our troubleshooting technician for assistance
  • After 8:30 p.m. Eastern Standard Time and Weekends:
  • Contact via phone:
    • Dial 1-800-375-1126
    • Say troubleshooting or press the #2
    • Enter the T-Mobile phone number that is located on the label on the back of your hotspot
  • For insufficient signal issues after speaking with technical support please email for assistance: GCAsupport@t-mobile.com